In accordance with French and European legislation, you have a withdrawal period of 14 days from receipt of your order to return an item to us, without having to provide a reason.
Return Conditions
- The item must be unused, in its original condition and in its complete packaging.
- Return shipping costs are the responsibility of the customer, except in the case of a defective item or an error on our part.
Procedure
To initiate a return, contact us at [contact email] specifying your order number.
Refund
Once the item is received and verified, your refund will be processed within 14 days to the payment method used at the time of purchase.
Defective items
If you receive a damaged or non-compliant item, contact us within 48 hours with a photo: replacement or full refund, including return shipping costs.